Refund & Cancellation Policy
This Refund & Cancellation Policy explains how billing, cancellation, and refunds work for the hosted Opsybots service operated by Castawaze LLC ("we", "us", "our"). It is part of our suite of legal documents and should be read alongside our Terms of Service, which contain the full binding billing terms.
When we use capitalized defined terms — Service, Plan, Connected Account, Workspace, Authorized User — they carry the meanings given in our Terms of Service. In particular:
- "Service" means the hosted Opsybots product we operate at app.opsybots.com.
- "Plan" means the subscription tier your Workspace is on; the Plan is the unit of billing, and each Plan includes a stated number of Connected Accounts and an unlimited number of Authorized Users.
- "Connected Account" means an AWS account you link to the Service for read-only scanning.
- "Workspace" means your isolated environment within the Service (internally, a tenant).
- "Authorized User" means an individual whom you permit to access and use the Service under your account.
A note on the open-source edition. Opsybots also ships as a public, open-source, single-account edition that you can run entirely within your own infrastructure. This Policy does not cover that edition. It covers only the hosted Service we operate at app.opsybots.com.
1. How billing works
Access to the hosted Service is sold on a Plan subscription basis, billed in advance. A Plan is priced by the number of Connected Accounts it includes, and every Plan includes an unlimited number of Authorized Users, so adding teammates never changes your bill. The current Plans are Starter at $49 per month (1 Connected Account), Team at $149 per month (up to 5), and Business at $449 per month (up to 20); Enterprise is priced by arrangement. Subscriptions auto-renew at the end of each billing period unless cancelled before the renewal date. All payments are processed by our payment processor, Stripe, and are subject to Stripe's terms of service.
By starting a paid subscription, you authorize Castawaze LLC (through Stripe) to charge the payment method on file at the then-current rate at the start of each billing period until the subscription is cancelled. Subscription fees do not include applicable taxes; where required by law, we will collect applicable taxes in addition to the subscription fee.
For the full billing terms — including definitions, payment obligations, and dispute procedures — see our Terms of Service.
2. Free demo
Before you commit to a paid subscription, Opsybots offers a 14-day free demo period. No credit card is required to start the demo, and no AWS account is required either.
The demo is populated with curated sample Findings so you can explore the dashboard, the weekly brief, the findings explorer, and suppressions without connecting anything. Connecting a real AWS account, and receiving real Findings from it, requires an active paid subscription. The demo is therefore an evaluation of the Service against sample data, not a trial against your own environment.
At the end of the 14-day demo window, continued access to the hosted Service requires an active paid subscription. The demo is a no-obligation evaluation period; it does not create a subscription or trigger any charge.
3. Cancellation & refunds
You may cancel your subscription at any time through the Stripe Customer Portal, accessible from your account's billing settings.
Subscriptions are billed in advance and are non-refundable. You may cancel at any time through the Stripe Customer Portal; cancellation stops future renewals, and your access continues until the end of the then-current paid billing period. We do not provide refunds or credits for partial billing periods or downgrades, except where required by law.
After cancellation takes effect, your Workspace remains accessible and the dashboard will continue reading Findings from your Connected Accounts until the end of the then-current paid billing period. We do not pro-rate or refund any unused portion of that final period. At the close of the billing period, access to the hosted Service will be suspended for the Workspace. Refer to our Terms of Service for information on data retention after cancellation.
Where applicable law in your jurisdiction mandates a refund or cooling-off period that differs from this policy, those legal requirements take precedence to the extent required.
4. Plan changes
Adding or removing Authorized Users is always free and never changes your bill: every Plan includes an unlimited number of them, and there is nothing to adjust in billing when your team changes.
You may change Plan at any time through the Stripe Customer Portal. Plan changes take effect immediately and are prorated by Stripe within the current billing period:
- Upgrading: a prorated charge for the higher Plan is applied immediately for the remainder of the current billing period, and the new Plan is reflected on the next renewal invoice. Upgrade when you need to connect more Connected Accounts than your current Plan includes.
- Downgrading: a prorated credit for the lower Plan is applied to your account balance, which Stripe applies toward future invoices. Downgrades do not result in cash refunds for the current billing period. If you are connected to more Connected Accounts than the lower Plan includes, disconnect the surplus before downgrading.
Plan changes do not affect the billing period start or end date.
5. Failed payments
If a scheduled payment fails, Stripe automatically retries the charge according to its standard retry schedule. We may notify you by email when a payment attempt fails. If payment is not successfully collected after retries are exhausted, access to the hosted Service for your Workspace may be suspended until outstanding payment is resolved. We are not liable for any loss of access or data resulting from a payment failure.
To restore access after a payment suspension, update your payment method in the Stripe Customer Portal and settle any outstanding balance. Your subscription and billing period continue; no data is deleted solely due to a payment suspension within the retention period described in our Terms of Service.
6. Billing questions & disputes
If you have a question about a charge or believe a charge was made in error, please contact us at support@opsybots.com before disputing the charge with your bank or card issuer or initiating a chargeback. We will work with you to resolve the issue promptly.
Initiating a chargeback without first contacting us may result in the immediate suspension of your Workspace access while the dispute is pending. We reserve the right to contest chargebacks that we determine are not warranted under this Policy and our Terms of Service.
7. Contact
For billing questions, cancellation help, or any other inquiry covered by this Policy, please reach out:
Castawaze LLC — Opsybots
Privacy & data requests: privacy@opsybots.com
Legal notices: legal@opsybots.com
Security disclosures: security@opsybots.com
Support & billing: support@opsybots.com